At Travelnata, we care most about making you happy. We are dedicated to giving our customers the best travel experiences possible, and we stand behind the quality of our services. So, to give you peace of mind when you book with us, we offer a money-back guarantee.
More on the guarantee:
- Who can use it? Our money-back guarantee covers all tour packages and services booked straight through Travelnata.
- Period of Claim: You can ask for a return within one day of the end of your tour or service if you are unhappy with your trip.
- Claim Process: To get a refund, send an email to [email protected] with information about your reservation and a short description of why you're unhappy. Our customer service team will look over your claim and get back to you as soon as possible.
- Amount of return: The amount of your return will depend on the type of claim you make and the specifics of your case. We want to be fair and clear about how we decide to give refunds.
Not Included:
Our Money-Back Guarantee doesn't cover things like bad weather, personal problems, or changes to your travel plans that are out of our control. There will be no refunds for services that were used or only partly used.
Feel Free to Travel:
With Travelnata's Money-Back Guarantee, you can book your next trip with peace of mind, knowing that we will do everything we can to make sure your trip is perfect. Feel free to email us at [email protected] if you have any questions about our promise.
